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Six Sigma for IT
Six Sigma (6σ) is both an established management system for process improvement and a quality management method used in industry. It focuses on describing, measuring, analyzing, improving, and monitoring business processes using statistical methods. Six Sigma projects in IT are carried out according to the DMAIC methodology (Define, Measure, Analyze, Improve, Control):
With several thousand employees and dozens of business applications, efficient operating processes and effective application support are required.
Achieve high user satisfaction by identifying and improving specific quality characteristics based on figures, data, and facts.
Overcome resource shortages and overload, promote innovation and experimentation in digitalization, and ensure employee satisfaction.
It is scalable through standardization and outsourcing with external labor. Meaningful measurements provide the basis for targeted optimization.
Following steps:
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