Lean ITSM – RYOSHI

A targeted improvement project will reduce the number of support tickets without taking up much time.

Are you tired of feeling helpless when dealing with IT support requests?

Reduce sources of error
Increase added value
Orderly processes with clear prioritization
Faster, more efficient support
Gain insight into knowledge gaps
Fewer recurring tasks

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Kundenbewertungen & Erfahrungen zu RYOSHI. Mehr Infos anzeigen.

Are you tired of feeling helpless when dealing with IT support requests?

Do these problems sound familiar?

Unclear processes within IT support teams
Lack of task/ticket prioritization
Overload due to too many support tickets
Slow IT support
Dissatisfied users
Low degree of automation
Incorrect software application use
No time for new topics/projects

LEAN ITSM

How to Achieve Orderly and Efficient Processes with Less Support Effort

Lean management refers to the principles, methods, and procedures used to efficiently design a value chain. ITSM (IT Service Management) refers to the measures and methods used by the IT organization to provide optimal support for business processes.

We implement these two methods in detail at the operational level, which does not immediately affect the entire IT organization. As a result, employees and users experience noticeable improvements in their daily business operations.

Work

International Corporations

With several thousand employees and dozens of business applications, efficient operating processes and effective application support are required.

Application Owner

Achieve high user satisfaction by identifying and improving specific quality characteristics based on figures, data, and facts.

IT Manager/Division Manager

Overcome resource shortages and overload, promote innovation and experimentation in digitalization, and ensure employee satisfaction.

IT Service Desk

It is scalable through standardization and outsourcing with external labor. Meaningful measurements provide the basis for targeted optimization.

Customer Testimonials

“RYOSHI did an outstanding job designing and implementing our service and support model for digital products. We would gladly work with them again!”

Head of Digital ProductsHeidelbergCement AG

„The improvement project has reduced the number of support tickets. I am convinced by the methodology.“

IT Service Desk Team LeaderANDREAS STIHL AG & Co. KG

„They have provided noticeable relief for our IAM team and have continuously improved support. Thank you very much!”

Head of Global Network, InfoSec and TelcoMerck KGaA

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Sample procedure:

1. TICKET ANALYSIS
Analysis of ticket data as input for the root cause workshop.
2. CAUSE WORKSHOP
Identification of possible causes with the competent team.
3. DETAILED MEASUREMENT
Detailed measurement of possible causes based on support tickets.
4. ACTION WORKSHOP
Identification of improvement measures for the proven causes.
5. EVALUATION
Evaluation of measures in terms of estimated costs and benefits.
6. RECOMMENDATION
Provision of the revised implementation recommendation as a decision template.

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FAQs

How long does a project like this typically take?

A typical Six Sigma project takes between six and twelve months. However, the amount of work involved varies greatly depending on the project and must be assessed on a case-by-case basis.

Who is responsible for project management?

Our consultants are in charge of project planning and management. You will only be consulted for important decisions and milestone approvals.

What are the results of the work?

After each phase of the DMAIC project, you will receive a decision template supported by figures and data for confirming and accepting the milestone.

Make an appointment

Schedule a free initial consultation today and relieve your IT service team of some pressure.

Make an appointment

A targeted improvement project will reduce the number of support tickets without taking up much time.

Are you tired of feeling helpless when dealing with IT support requests?

How to Achieve Orderly and Efficient Processes with Less Support Effort

Work

International Corporations

Application Owner

IT Manager/Division Manager

IT Service Desk

Customer Testimonials

Sample procedure:

1. TICKET ANALYSIS

Analysis of ticket data as input for the root cause workshop.

2. CAUSE WORKSHOP

Identification of possible causes with the competent team.

3. DETAILED MEASUREMENT

Detailed measurement of possible causes based on support tickets.

4. ACTION WORKSHOP

Identification of improvement measures for the proven causes.

5. EVALUATION

Evaluation of measures in terms of estimated costs and benefits.

6. RECOMMENDATION

Provision of the revised implementation recommendation as a decision template.

FAQs

Make an appointment

Location

Contact

Info