IT Ticket Cost Calculator

— Free Support Ticket Cost Calculator

Your support tickets have a price tag.
Do you know what it is?

Half of IT professionals spend half their working week on end-user tickets. Most IT directors have no idea what that is costing the organisation per year. This calculator shows you.

A practical Excel sheet to calculate your annual support ticketing costs. Straightforward figures, ready to drop into a board deck or CFO conversation.

Including reference metrics for:
Costs per Ticket. Ticket Workload. Potential Savings.

Spending 600k or >1M?

— Download the calculator:

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1.

Enter your numbers: IT employees, hourly rate, ticket types, and the monthly average volume and efforts.

2.

Investigate the reference metrics, workload, costs per ticket, and potential savings per year.

3.

Execute a ticket data analysis with a workshop or book an audit call to investigate what is driving the costs.

“The accuracy that manufacturing applied decades ago — Lean principles, quality management, process measurement — never fully made it into IT service management. That’s the gap.”

Felix FischerFounder & CEO, RYOSHI

Your support tickets have a price tag. Do you know what it is?

Get to know your support ticket costs — today

Your support tickets have a price tag.
Do you know what it is?